11th Annual Conference
Office and Clinic Nurses and Office Support Staff
Sept. 25
Conference cost
- Pre-registration
$119
- Onsite
$139
- Students
$89
The purpose of this one-day conference is to update the knowledge and enhance the skills of office and clinic nurses and office support staff by providing evidence-based content applicable to their practice. The day offers a blend of clinical and relationship-centered topics applicable across all practice settings as well as specific breakout sessions targeted at practitioners in adult settings, practitioners in pediatric settings, and office support staff.
Target audience
This learning opportunity is designed for nurses and other health care providers employed in a variety of clinic and office settings, including private, public, governmental and university-based environments. Also, support staff personnel and medical office assistants in office and clinic settings are invited and special sessions are offered for this group.
Agenda
7:30 a.m.
Check-in
- Continental breakfast
- Come early and enjoy the fun and educational displays
- Multi-ethnic PPD test reading forearms, with different degrees of induration and erythema, will be available to help sharpen your skills in interpreting results. Is it a positive or a negative? How should risk factors influence your interpretation? A screening tool to help determine when to do a two-step test will be available, as will TB reading rulers
- Visit the complimentary DEXA heel scanner, learn how to increase the accuracy of your BP measurements, pick up suggestions for patient education resources
- Check out the Health Sciences Bookstore table
- Treat yourself to a chair massage
8:15 a.m.
Welcome and introductions
- Shirley J. Farrah PhD, RN-BC, Assistant Dean and Associate Teaching Professor, Nursing Outreach and Distance Education, MU Sinclair School of Nursing, Columbia
8:30 a.m.
Managing Difficult Conversations in the Workplace
- Paul Ladehoff, JD, Director, Campus Mediation Services,
and Center for the Study of Dispute Resolution Training Coordinator, School of Law, University of Missouri
- We all experience conflict in the workplace occasionally. It is a natural result of the fact that we are different from each other. We have different roles, different goals, and different styles. The health care setting, with its multiple stressors - patients and families who are already compromised, and care providers and support staff who are doing their best in spite of hectic schedules and short staffing - can easily result in a toxic environment unless communication and conflict are successfully managed. How we communicate in these difficult situations can determine whether there are constructive patient and staff outcomes.
- Objectives
- Using a case scenario approach,
explore constructive vs. destructive
approaches to managing conflict in
the workplace.
- Discuss unique aspects of managing
difficult conversations in the health
care setting.
9:45 a.m.
Beverage Break
- Visit Exhibits and
Health Sciences Bookstore
10:15 a.m.
Concurrent Session I
(Although the planning committee
purposely includes a session specifically targeting each of our major audiences -
Adults, Pediatrics, Support Staff - please feel
free to choose any breakout session you
desire).
A. Adult: Health Comes in all Sizes
- Terry Wilson, MEd, RN, CHES,
Coordinator, Health Promotion, Student Health Center, University of Missouri, Columbia
- This session presents an alternative to insisting on weight loss for “obese” or “overweight” individuals. Health At Every Size (HAES) recognizes that problems of weight, eating disorders, dysfunctional eating, size prejudice, and hazardous weight loss are all interrelated. The crises in eating disorders and body image issues in our culture and communities present challenges for the nursing profession. The Health At Every Size model asks: How can this patient be healthier at the size they are now? How can we prevent problems, without fostering new ones?
- Objectives
- Describe the major components of
the Health At Every Size model.
- Discuss the data that supports the
Health At Every Size approach
and dispel myths about risks of
being overweight.
- Discuss application of the HAES model in an office or clinic setting.
- Discuss language and thinking
patterns that perpetuate
judgments toward individuals
that don’t meet society’s cultivated
ideal.
- Explain strategies to implement
during an office or clinic visit
when gathering vital signs.
B. Pediatrics: Adolescent Bullying: The
Old School and the New School
-
Aneesh Tosh, MD, Assistant Professor
of Clinical Child Health, Divisions of
Adolescent Medicine and Pediatric
Endocrinology, Department of Child Health, School of Medicine,University
of Missouri, Columbia
- This session will explore bullying and
harassment behaviors among adolescents in the US. Further focus will be directed towards the relatively new area of cyberbullying among our youth.
- Objectives
- Define bullying behaviors.
- Discuss the frequency, types, and effects of in-school bullying on
both the victim and the perpetrator.
- Describe the different ways
electronic bullying, or “cyberbullying,” can occur.
- Discuss the local and state
jurisdictions and laws covering
bullying behaviors.
- Be prepared to advocate on behalf
of our youth regarding bullying behavior.
C. Support Staff: Emotional
Intelligence
- Megan Martin,
Training and Development
Coordinator, Human Resource
Development, University of Missouri
Extension, Columbia
- Are you aware of how your emotions
affect your thoughts and behaviors? Of the impact your behavior has on
yourself and other people? You will learn how to identify triggers that
cause “emotional hijacking,” be more aware of your emotions and manage
your behaviors in ways that foster healthy relationships and productivity
in the work environment.
- Objectives
- Identify at least two insights
regarding how your emotions
affect your own thoughts and
behaviors, as well as those of
others, in the workplace.
- Describe “emotional hijacking”
and ways to prevent and manage it.
11:15 a.m.
Stretch Break
11:20 a.m.
Ethics and Health Policy
- William B. Bondeson, PhD, Curator’s
Distinguished Teaching Professor of
Philosophy and Family and Community
Medicine, School of Medicine, University of Missouri, Columbia
- Bondeson will involve the audience in an interactive session concerning health care policy, including a look at the Presidential candidates’ health care plans.
- Objectives
- Clarify your views concerning the
health care plans of the Presidential
candidates and their potential impact
on you and the patients and families
for whom you care and serve.
12:10 p.m.
Hosted Luncheon
1 p.m.
Triage and Medical Urgencies in the
Office and Clinic Setting
- Panelists
- Coy Cobb, COT / CRA, Mason Eye
Institute, University of Missouri, Columbia
- Mary Kay Schumacher, RN, Telephone Nurse Advisor, Student Health Center, University of Missouri, Columbia
-
Gina Harris, MS(N), PNCNS, WHNP-BC, Women’s Healthcare Nurse Practitioner, Women’s Wellness Center, Columbia
- Counselor from Student Health Center
- In this session we will discuss how to quickly and accurately assess patients over the phone or in person in order to identify which patients:
- Can manage their own care with
guidance
- Need to be seen by their primary provider
- Need to be sent to Urgent Care or the ED
- Objectives
- Discuss factors to remember in
triaging patients, both telephone and
face-to-face, in order to effectively
and efficiently advise them on self-care or seeing a professional health
care provider.
2 p.m.
Stretch Break
2:05 p.m.
Concurrent Session II
D. Running an Efficient Clinic in
Spite of Everything
- Panel
- Moderator, Tammy Hickman, LPN, Supervisor Outpatient Services, Otolaryngology Head and Neck Surgery,
University Physicians, Columbia
-
Donna Neal, RN, Nursing Supervisor,
Green Meadows Family Practice, University of Missouri Health Care
-
Pam Lindsey, RN, Nursing Supervisor,
Surgery Clinic, University of Missouri
Health Care, Columbia
-
Debra Deeken, BSN, RN, OCN, Manager, Cancer Screening Services/
Breast Health Program, Ellis Fischel
Cancer Center, University of Missouri
Health Care, Columbia
-
Jan Zimmerman, BSN, RN, Nursing
and Compliance Coordinator, Physician
Services Network, St. Mary’s Medical
Plaza, Jefferson City
-
Kate Kliegel, BSN, RN, Clinic Administrative Director, Capital
Region Medical Center, Jefferson City
- Panelist from Boone Hospital Center,
Columbia
- All of us strive to run an efficient
operation, but it often seems impossible. Many of the constraints are those where we have little or no control. But, there are other areas that we might be able to change and really make a difference. The purpose of this panel discussion is to focus on the areas where we have some control and where we might improve our efficiencies in spite of the situation!
- Objective
- Identify practically useful
strategies to increase the efficiency
of your office or clinic setting.
E. Obstructive Sleep Apnea
- Kendra Simmons, BHS, RRT, RPSGT, Director of Respiratory Care/Sleep Disorders Center/EEG/EKG, St Mary’s Health Center, Jefferson City
-
In this session, we will learn about sleep apnea, including daytime and nighttime symtoms of sleep apnea and the consequences of untreated sleep apnea. A sleep apnea assessment tool will be presented to help determine if a patient is at risk for sleep apnea. The gold standards for diagnosis and treatment will also be presented.
- Objectives
- List the daytime and nighttime
symptoms of sleep apnea.
- Identify the co-morbidities
associated with sleep apnea.
- Describe how to assess a patient
for the risk of sleep apnea in the clinic/outpatient setting.
3:15 p.m.
Refreshment Break
3:30 p.m.
Booby Prize: A Comedy about Breast
Cancer
- Heather Carver, PhD, a
breast cancer survivor and Associate
Professor, Department of Theatre,
University of Missouri, Columbia
- Carver’s research focuses on issues of women’s health and personal narrative performance. She has shared her cancer journey with thousands of people all over Missouri. She presents her message in a story-telling format from her unique perspective.
- Objective
- Identify at least two insights gained
from the first hand account of one
person’s cancer journey and how these
insights might be helpful in your own
clinical or support staff role.
4:15 p.m.
Adjourn
Registration
- Online
Registering online is not available at this time.
- Mail
Nursing Outreach and Distance Education
S266 School of Nursing Building
Columbia, MO 65211-4120
- Fax
(573) 884-4544
Lodging
A block of rooms at the special rate of $73 has been reserved until Aug. 25, 2008 at the Stoney Creek Inn, located at 2601 S. Providence Road, Columbia, Mo., 65201. After this date, rooms will be on a space available basis only. To make reservations, please call 573-442-6400. The hotel is located just off Providence Road, 1.5 miles north of the Peachtree Banquet Center where the conference will be held. Be sure to ask for the MU Nursing Conference room block. Participants are responsible for making their own reservations and guaranteeing reservations with a credit card.
Accreditation
Up to 6 Contact Hours will be awarded to all individuals who attend the
offering, complete the evaluation form and are paid in full.
MU Sinclair School
of Nursing is an approved provider of continuing nursing education by the Missouri
Nurses Association, an accredited approver by the American Nurses Credentialing
Center's Commission on Accreditation. Provider Number 710-IV.
Certificates
A certificate of completion will be provided to all conference participants who attend the offering, complete the evaluation form and are paid in full. If you are not paid in full, your certificate will be mailed to you upon receipt of payment. Lost certificates may be replaced through a written request to the NODE office for a fee of $10 per certificate. We will need your name, customer ID from the mailing label of your conference brochure, if possible, and the title and date of the conference you attended.
Commercial support
When commercial support is received for an educational activity, the conference planning committee maintains complete control over the selection of content and speakers and acceptance of commercial support does not imply approval or endorsement of any product.
ADA
The University of Missouri complies with the guidelines set
forth in the Americans with Disabilities Act of 1990. If you have special needs
as addressed by the ADA and need special assistance with this or any portion
of the learning process, please notify us as soon as possible. Reasonable efforts
will be made to accommodate your needs.
Taping
Taping by attendees is not allowed at any educational activities sponsored
by Nursing Outreach and Distance Education.
Registration cancellation
and substitution
We understand that circumstances may arise that require you to cancel or send
a substitute. If you cancel your attendance five or more working days before
the conference, your registration fee will be refunded, less a $25 processing
fee. You may send a substitute at any time. Please notify the NODE office of
any registration changes prior to the conference to ease the check-in process.
Program changes and cancellations
Nursing Outreach and Distance Education reserves the right to make changes
in content and speakers, or to cancel programs if enrollment criteria are not
met or when conditions beyond our control prevail. Every effort will be made
to contact each enrollee if a program is cancelled. In the event of cancellation,
registration fees are automatically refunded in full. MU will not be responsible
for any losses incurred by registrants including, but not limited to, airline
cancellation charges or hotel deposits.
Tax deduction
Your expenditure for this activity may qualify you for a Lifetime Learning
federal tax credit. Tax deduction information regarding continuing education
expenses is available from the IRS or tax advisors (Treasury Regulation 1.162.5).
Updated 7/21/08
